Step 2 Turn on Background data on your phone: Step 1 If you are using cellular data, please try to download TIDAL on WiFi only. If the problem persists, you may need to update your OS version before installing TIDAL.TIDAL supports Android 4.1 and newer versions.Please make sure you have downloaded TIDAL app on a supported device. TIDAL Is Not Compatible with Your Android OS If an error persists, please reach out for further assistance. Once you complete these steps log in to TIDAL using your Apple ID. Step 5 Click “Stop Using Apple ID” and click “Done”. Step 4 Select “TIDAL app” and a pop-up window will appear. Step 3 Go to ‘Security’ and under “APPS & WEBSITES USING APPLE ID” click on ‘Manage’. Step 2 Sign in using your Apple credentials. If you are logging into TIDAL with your Apple ID and receive a "Service Unavailable" error, you can resolve this issue by completing the following steps: Step 2 Ensure that your TIDAL app is up-to-date. Step 1 Make sure that your device software is up-to-date. If your TIDAL app freezes, crashes, force closes, or is otherwise unresponsive you can try these basic troubleshooting steps to try to resolve the issue. Check if this problem happens with TIDAL only. Step 4 Try playing the music on a different output. Step 3 Make sure your sound drivers are up-to-date. Step 2 Check the Sound Output selected is correct. Step 1 Ensure the volume is up and the device is not muted. If TIDAL appears to be playing music, but you can't hear it, you can try these basic troubleshooting steps to resolve the issue. On Android TIDAL app, click and hold the TIDAL icon on your phone, select App info > Storage > Clear Cache.On Desktop TIDAL app, go to Help > Troubleshooting > Clear Cache.For iOS devices, double-click the Home button to show your most recently used apps, swipe left or right to locate TIDAL, swipe up on the TIDAL preview to force close the app.For Android devices, locate the TIDAL app icon on your device, select App info > Force stop.Step 1 Make sure your TIDAL app is up-to-date. If you are experiencing issues with playback on TIDAL, you can take these basic steps to try and resolve the issue. Part 7: Avoid TIDAL Offline Mode Issue - Download Tidal Songs for Offline Listening.
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